Terms and Conditions

By accessing and using the DU.SU website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the terms and conditions of this agreement, you are not authorized to use or access our services.

We strive to provide accurate product descriptions, images, and pricing information. However:

• Product colors may vary slightly due to monitor settings and photography conditions
• We reserve the right to modify product descriptions, prices, and availability without prior notice
• All products are subject to availability and may be discontinued at any time
• We do not guarantee that all products shown on the website will be in stock

When placing an order with DU.SU:

• You must provide accurate and complete information for order processing
• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order for any reason
• Payment must be completed before order processing begins
• Orders are typically processed within 1-2 business days
• You will receive order confirmation via WhatsApp or email

All prices are listed in Sri Lankan Rupees (LKR) unless otherwise specified:

• Prices are subject to change without notice
• The price charged will be the price displayed at the time of purchase
• Shipping costs will be calculated and displayed before order confirmation
• Additional taxes or duties may apply based on your location
• We are not responsible for any bank charges or currency conversion fees

We offer fast and reliable delivery services:

• Standard delivery within Sri Lanka: 1-2 business days
• Delivery times may vary during peak seasons or due to unforeseen circumstances
• You must provide a complete and accurate delivery address
• We are not responsible for delays caused by incorrect addresses
• Risk of loss passes to you upon delivery to the specified address
• Signature may be required for delivery confirmation

We want you to be satisfied with your purchase. Please refer to our Refund Policy for detailed information about returns, exchanges, and refunds. Key points include:

• Items must be returned in original condition with tags attached
• Returns must be initiated within 7 days of delivery
• Some items may not be eligible for return due to hygiene reasons
• Customer is responsible for return shipping costs unless the item is defective

When using our website and services, you agree to:

• Use the services only for lawful purposes
• Provide accurate and truthful information
• Not engage in fraudulent or unauthorized transactions
• Not use our services to harm others or our business
• Respect intellectual property rights
• Not attempt to breach our security measures

All content on the DU.SU website, including but not limited to text, graphics, logos, images, and software, is the property of DU.SU and is protected by copyright and other intellectual property laws. You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks or logos without authorization
• Create derivative works based on our content
• Use our content for commercial purposes without license

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms and Conditions.

To the fullest extent permitted by law:

• DU.SU shall not be liable for any indirect, incidental, or consequential damages
• Our liability is limited to the amount paid for the specific product or service
• We do not warrant that our services will be uninterrupted or error-free
• We are not responsible for delays or failures due to circumstances beyond our control

In the event of any dispute:

• We encourage you to contact us first to resolve the issue amicably
• Any disputes will be governed by the laws of Sri Lanka
• Courts in Sri Lanka shall have exclusive jurisdiction
• We prefer to resolve disputes through direct communication when possible

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or technical failures.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.